If for any reason you are not completely satisfied with your purchase we will give you a 5 day money-back guarantee from the time you receive the goods. Please email us at theflowershoppe@sctelco.net.au within that time if you are not satisfied with your purchase so that we can resolve any problems.


We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Flower Shoppe will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au.


We cannot cancel any order that has already been made up by the florist, even if the order has not been delivered.


It is not normally policy to refund the price of the product – Every customer & gift is individual & decisions are made on a case by case basis. We try to provide the best solution & may offer to resend the gift or send another gift of the same value.

The Flower Shoppe is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.