Cancellations

We cannot cancel any order that has already been made up by the florist, even if the order has not been delivered.

Refunds

It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.

The Flower Shoppe is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Alcohol

In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves The Flower Shoppe and its subsidiaries of any responsibility in this regard.